Section 1: Cancellation
You can cancel your order within 24 hours of placing the order. Refunds will be issued to your original payment method, please allow 3-5 business days.

Section 2: Returns

We offer a 7-day return policy, if you are not completely satisfied with your purchase, you may return the item in its original condition for a refund or exchange. Please contact us for detailed instructions! (Email:service@fzxf99.com)

To be eligible for a return, your item must be unused, in the same condition you received it, and must be in the original packaging.

To return an item, please email (Email:service@fzxf99.com)

You will be responsible for the shipping costs when returning an item. Shipping costs are non-refundable.

If you are shipping an item valued at more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Exchanges (if applicable)

We only replace defective or damaged items. If you receive a damaged or defective item, you may contact us within 48 hours of delivery to inquire about the defective item. You can contact us at service@fzxf99.com.

To be eligible for a return or exchange, your item must be unused, in the same condition you received it, and in its original packaging.

You are responsible for the cost of shipping your return. Shipping costs are non-refundable.

If you are shipping an item valued at over $100, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Depending on where you live, it may take a different amount of time for your exchange to arrive. Please be patient!

In order to complete your return, we require your receipt or proof of purchase. Do not return your item to the manufacturer.

In some cases, any item that is not in its original condition, is damaged or is missing parts through no fault of ours, please contact our team to replace it for you.

Note: Our policy is valid for 7 days. If it takes more than 7 days for you to receive the item, unfortunately, we are unable to provide you with a return, refund or exchange service.

Refund (if applicable)

Once we receive and inspect your return, we will notify you by email that we have received your return. We will also notify you if your refund has been approved.

If your refund is approved, we will process your refund within a certain number of days and automatically refund the funds to your credit card or your original payment method.

Delayed or missing refund (if applicable)

If you have not received your refund, please check your bank account again first.

Then contact your credit card company; it may take some time for the refund to be credited to your account.

Next, contact your bank. Refunds usually take some processing time to be credited to your account.

If you have done all of the above and still have not received your refund, please contact us (email: service@fzxf99.com).